{"id":120,"date":"2018-04-11T09:21:56","date_gmt":"2018-04-11T09:21:56","guid":{"rendered":"http:\/\/boxbiba.co.uk\/?page_id=120"},"modified":"2018-04-11T09:23:04","modified_gmt":"2018-04-11T09:23:04","slug":"mind-helplines","status":"publish","type":"page","link":"https:\/\/boxbiba.co.uk\/?page_id=120","title":{"rendered":"Mind Helplines"},"content":{"rendered":"<div class=\"row\">\n<div class=\"large-12 columns\"><\/div>\n<\/div>\n<div class=\"content-master-template-page\">\n<div class=\"clear-area triple-panel\">\n<div class=\"row\">\n<div class=\"large-4 columns\">\n<h2 class=\"rule\">Mind Infoline<\/h2>\n<p>Our team provides information on a range of topics including:<\/p>\n<ul>\n<li>types of mental health problems<\/li>\n<li>where to get help<\/li>\n<li>medication and alternative treatments<\/li>\n<li>advocacy.<\/li>\n<\/ul>\n<p>We will look for details of help and support in your own area.<\/p>\n<p><strong>Contact us<\/strong><\/p>\n<p>Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays).<\/p>\n<p><strong>0300 123 3393<\/strong><br \/>\n<a href=\"mailto:info@mind.org.uk\">info@mind.org.uk<br \/>\n<\/a>Text: 86463<\/p>\n<p>Mind Infoline<br \/>\nUnit 9<br \/>\nCefn Coed Parc<br \/>\nNantgarw<br \/>\nCardiff<br \/>\nCF15 7QQ<\/p>\n<\/div>\n<div class=\"large-4 columns\">\n<h2 class=\"rule\">Legal Line<\/h2>\n<p>We provide legal information and general advice on mental health related law covering:<\/p>\n<ul>\n<li>mental health<\/li>\n<li>mental capacity<\/li>\n<li>community care<\/li>\n<li>human rights and\u00a0discrimination\/equality related to mental health issues.<\/li>\n<\/ul>\n<p><strong>Contact us<\/strong><\/p>\n<p>You can call us between 9am and 6pm Monday to Friday (except Bank Holidays).<\/p>\n<p><strong>0300 466 6463<\/strong><br \/>\n<a href=\"mailto:legal@mind.org.uk\">legal@mind.org.uk<\/a><\/p>\n<p>You can also write to us at:<\/p>\n<p>Mind Legal Line<br \/>\nUnit 9<br \/>\nCefn Coed Parc<br \/>\nNantgarw<br \/>\nCardiff<br \/>\nCF15 7QQ<\/p>\n<\/div>\n<div class=\"large-4 columns\">\n<h2 class=\"rule\">Blue Light Infoline<\/h2>\n<p>Our Blue Light Infoline is just for emergency service staff, volunteers and their families.<\/p>\n<p>Our team provides information on a range of topics including:<\/p>\n<ul>\n<li>staying mentally healthy for work<\/li>\n<li>types of mental health problem<\/li>\n<li>how and where to get help<\/li>\n<li>medication and alternative treatments<\/li>\n<li>advocacy<\/li>\n<li>Post Traumatic Stress Disorder (PTSD)<\/li>\n<li>existing emergency service support<\/li>\n<li>mental health and the law.<\/li>\n<\/ul>\n<p><a title=\"Blue Light Infoline\" href=\"https:\/\/www.mind.org.uk\/news-campaigns\/campaigns\/bluelight\/blue-light-infoline\/\">Find out more about the Blue Light Infoline.<\/a><\/p>\n<p><strong>Contact us<\/strong><\/p>\n<p>We are open Monday to Friday, 9am to 6pm (except for bank holidays).<strong>\u00a0<\/strong><\/p>\n<ul>\n<li><strong>0300 303 5999<\/strong> (local rates)<\/li>\n<li><a href=\"mailto:%20bluelightinfo@mind.org.uk\">bluelightinfo@mind.org.uk<\/a><\/li>\n<li>Text: 84999<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"clear-area\">\n<div class=\"row\">\n<div class=\"large-12 columns\">\n<div class=\"rtecontent\">\n<p>If you have any questions about how our text service works, they should be answered on <a title=\"Text service FAQs\" href=\"https:\/\/www.mind.org.uk\/information-support\/helplines\/text-service-faqs\/\">this page<\/a>.<\/p>\n<h3 class=\"full-width-quote\">I am over the moon with the service I received from you. It is no understatement to say, I have felt like I have been playing some kind of rubik&#8217;s cube over the last couple of months, constantly trying and retrying different avenues, but getting mentally exhausted and ending up in the same place. Your reply with the different options given, has left us feeling that there is help we can connect to.<\/h3>\n<h2>What you can expect from our Infolines<\/h2>\n<h3>Confidentiality<\/h3>\n<p>Mind Infoline and Legal Line are confidential services, we want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:<\/p>\n<ul>\n<li>you ask us to get you help because you can\u2019t do this yourself<\/li>\n<li>we believe someone else is at risk of serious harm<\/li>\n<li>we are told about acts of terrorism or bomb warnings<\/li>\n<li>you are under 18 and we think you are at risk of serious harm<\/li>\n<li>you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm<\/li>\n<\/ul>\n<p>We always want to give you as much control as possible, and will explain our policy to you and tell you if we feel we might need to contact emergency services to help you access support.<\/p>\n<p>Telephone calls are recorded but for training purposes only. If you contact us by phone we will be able to see your phone number, and might use this if one of the situations listed above comes us. If you prefer to remain completely anonymous you might want to withhold your number before calling.<\/p>\n<p>If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you\u00a0may\u00a0prefer to remain completely anonymous by setting up another email account. Emails, letters and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Line.<\/p>\n<p>Anonymised details of queries, such as age and query topic, are kept to help us develop the service and raise funds to keep it going.<\/p>\n<h3>Access<\/h3>\n<p>Hearing or speech impaired callers may contact us using the main helpline numbers or choose to use RNID\u00a0textphone\u00a0services to contact us.<\/p>\n<p>We can arrange an interpreting service using Language Line services.\u00a0 Ask the Mind infoline team member when you call, if you want to use this service.<\/p>\n<h3>Cost<\/h3>\n<p>Phone calls\u00a0from UK landlines are charged at local rates. Charges from mobile telephones vary considerably.\u00a0 The charge for your call will depend on your mobile phone provider and the contract that you have with them. \u00a0Mind does not get any money from telephone calls.<\/p>\n<h3>Donations to our work<\/h3>\n<p>Our helplines are dependent on donations to remain open. If you can,\u00a0please make a\u00a0donation\u00a0so we can continue to support people in need.<\/p>\n<h3>Students<\/h3>\n<p>We can&#8217;t help you with essays or research projects, as our staff do not have the capacity.\u00a0 Have a look at our\u00a0<a title=\"Information &amp; support\" href=\"https:\/\/www.mind.org.uk\/information-support\/\">information and support pages<\/a>, as it may be of use.<\/p>\n<p>You may print any of this information for your own use and are welcome to quote it in your essay or project, taking account of your own responsibilities to cite sources and give references.<\/p>\n<h3>Quality assurance<\/h3>\n<h3><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mind.org.uk\/media\/197126\/standard-for-helplines_125x79.jpg\" alt=\"MHHP Quality Standard\" width=\"125\" height=\"79\" \/><\/h3>\n<p>The Mind\u00a0Infoline\u00a0has achieved the\u00a0Helplines Partnership Quality Standard for Helplines.<\/p>\n<p><strong>With support and understanding, we enable people to make informed choices.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mind Infoline Our team provides information on a range of topics including: types of mental health problems where to get help medication and alternative treatments advocacy. We will look for details of help and support in your own area. Contact us Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays). [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":13,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/120"}],"collection":[{"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=120"}],"version-history":[{"count":1,"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":121,"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/120\/revisions\/121"}],"up":[{"embeddable":true,"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/13"}],"wp:attachment":[{"href":"https:\/\/boxbiba.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}